Cookies & Privacy

Collection of personal information

We collect personal information such as names, addresses, email addresses, and phone numbers when users fill out our booking forms or contact us. We only collect the information that is necessary to provide our services and for legal and regulatory purposes.

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Use of personal information

We use personal information for the following purposes:

• To process and manage bookings

• To communicate with users and hosts including their contractors

• To provide our services

• To comply with legal and regulatory requirements

We do not share personal information with third parties.

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Cookies

Our website uses cookies to improve the user experience and provide relevant information. Cookies are small text files that are stored on the user’s device when they visit our website. We use the following types of cookies:

• Essential cookies that are necessary for the website to function

• Analytics cookies that help us understand how users interact with our website

• Marketing cookies that track user behaviour and preferences for targeted advertising

Users can control the use of cookies through their browser settings. However, disabling cookies may affect the functionality of our website.

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Data storage

We store personal data securely and in accordance with UK data protection laws. Personal data is stored for as long as necessary for the purposes it was collected, or until the individual requests that it be deleted.

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Data access and correction

Individuals have the right to access and correct their personal information held by us. Requests should be made in writing to the contact information provided on our website.

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Changes to this policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of any significant changes.

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Contact us

If you have any questions or concerns regarding this policy, please contact us.